Privacy Policy

1. Introduction

GetLoomic ("we," "our," or "the Platform") operates the website and service at getloomic.com. This Privacy Policy describes how we collect, use, and disclose information when you use our Platform. By using GetLoomic, you agree to this policy. We act as a technology platform only: you activate and can pause your campaigns; emails are sent from your connected account when you choose to send (from the app or via API). We do not control your mail accounts. You are the sender of record and are solely responsible for your use of the Platform, your campaigns, and compliance with all applicable laws (including CAN-SPAM, GDPR, and local data protection and marketing laws).

2. Platform Role and Disclaimers

Platform-only role. GetLoomic is a preparation and drafting tool. You prepare and review content, you activate and can pause campaigns, and sending happens from your connected account. We do not initiate sending on our own—we send only when you have activated a campaign, and you can pause at any time. We are not the sender of any email and we do not guarantee delivery or legal compliance of your communications.

You are the data controller. For personal data that you upload, process, or use in connection with your campaigns (e.g., lead lists, contact details), you are the data controller. We process such data only as your processor, in accordance with your instructions and our Terms of Service. You are responsible for having a lawful basis for processing, for providing required notices to data subjects, and for complying with all applicable data protection and marketing laws.

No legal advice. Nothing on the Platform constitutes legal advice. You must obtain your own advice regarding compliance, consent, and use of data.

3. Information We Collect

We may collect: (a) account and profile information (e.g., email, name, credentials you connect such as OAuth tokens for sending); (b) usage and log data (e.g., IP address, browser, actions on the Platform); (c) data you provide in the product (e.g., campaign and lead data you import or enter); (d) payment and billing information as needed for subscriptions. We use this to operate the service, improve it, enforce our terms, and as described in this policy.

4. How We Use Information

We use collected information to provide, secure, and improve the Platform; to communicate with you; to comply with law and enforce our terms; and for other legitimate business purposes. We do not sell your personal information. We may share data with service providers (e.g., hosting, analytics, email delivery if you use our API) who act on our instructions and are bound by confidentiality and data protection obligations.

5. Data Retention and Security

We retain data as long as needed to provide the service and as required by law. We implement reasonable technical and organizational measures to protect your data; we do not guarantee absolute security and are not liable for unauthorized access that occurs despite such measures.

6. Google User Data (OAuth / Gmail)

If you connect your Gmail account via Google OAuth, we request limited access only to send email on your behalf (Gmail API "send only" scope). We do not read, store, or access the contents of your mailbox.

• Data we collect from Google: Your Gmail address (to identify the sending account) and an OAuth refresh token, which we store encrypted and use solely to obtain short-lived access tokens for sending emails you initiate through the Platform.
• How we use it: Only to send messages when you choose to send from GetLoomic (e.g., via the Platform or our send-email API). We do not use Google user data for advertising, analytics, selling, training AI/ML models, or any purpose other than providing this send functionality.
• Sharing: We do not sell, transfer, or disclose Google user data to third parties except as necessary to operate the service (e.g., sending through Google's APIs under your authorization). We do not use it for targeted or personalized advertising.
• Protection: OAuth tokens are encrypted at rest; access is restricted to authorized systems and used only for the send operation.
• Retention and deletion: We retain the token until you disconnect Gmail in Account settings or delete your account. You can revoke access at any time in your Google Account permissions. The use of data received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

7. Third-Party Services

The Platform may integrate with or link to third-party services (e.g., Google for sign-in and sending, Airtable, payment processors). Their use of your data is governed by their own privacy policies. We are not responsible for their practices.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data, or to object to or restrict processing. To exercise these rights, contact us at the email below. We will respond in accordance with applicable law. You are responsible for responding to requests from your own contacts and data subjects regarding data you control.

9. Limitation of Liability and Indemnification

To the maximum extent permitted by law, GetLoomic and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of the Platform or your campaigns. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim. You agree to indemnify, defend, and hold harmless GetLoomic from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your content, your campaigns, your violation of law or third-party rights, or any breach of your obligations under our terms or this policy.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised. Continued use of the Platform after changes constitutes acceptance of the updated policy. Material changes may be communicated via email or a notice on the Platform.

11. Contact

For privacy-related questions, requests, or complaints, contact us at: service@getloomic.com. Support and general inquiries: same address.