Privacy Policy

1. Introduction

GetLoomic ("we," "our," or "the Platform") operates the website and service at getloomic.com. This Privacy Policy describes how we collect, use, and disclose information when you use our Platform. By using GetLoomic, you agree to this policy. We act as a technology platform only: you activate and can pause your campaigns; emails are sent from your connected account when you choose to send (from the app or via API). We do not control your mail accounts. You are the sender of record and are solely responsible for your use of the Platform, your campaigns, and compliance with all applicable laws (including CAN-SPAM, GDPR, and local data protection and marketing laws).

2. Platform Role and Disclaimers

Platform-only role. GetLoomic is a preparation and drafting tool. You prepare and review content, you activate and can pause campaigns, and sending happens from your connected account. We do not initiate sending on our own—we send only when you have activated a campaign, and you can pause at any time. We are not the sender of any email and we do not guarantee delivery or legal compliance of your communications.

You are the data controller. For personal data that you upload, process, or use in connection with your campaigns (e.g., lead lists, contact details), you are the data controller. We process such data only as your processor, in accordance with your instructions and our Terms of Service. You are responsible for having a lawful basis for processing, for providing required notices to data subjects, and for complying with all applicable data protection and marketing laws.

No legal advice. Nothing on the Platform constitutes legal advice. You must obtain your own advice regarding compliance, consent, and use of data.

3. Information We Collect

We may collect: (a) account and profile information (e.g., email, name, credentials you connect such as OAuth tokens for Gmail send); (b) usage and log data (e.g., IP address, browser, actions on the Platform); (c) data you provide in the product (e.g., campaign and lead data you import or enter); (d) payment and billing information as needed for subscriptions. We use this to operate the service, improve it, enforce our terms, and as described in this policy.

4. How We Use Information

We use collected information to provide, secure, and improve the Platform; to communicate with you; to comply with law and enforce our terms; and for other legitimate business purposes. We do not sell your personal information. We may share data with service providers (e.g., hosting, analytics, email delivery if you use our API) who act on our instructions and are bound by confidentiality and data protection obligations.

Google user data is used solely to provide the Gmail sending feature you explicitly requested — specifically, to send emails from your connected Gmail account via the Gmail API. Google user data (including your Gmail address and OAuth token) is not used to improve the Platform, for analytics, for advertising, for enforcing our terms, or for any other purpose. This use adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Data Retention and Security

We retain data as long as needed to provide the service and as required by law. We implement reasonable technical and organizational measures to protect your data; we do not guarantee absolute security and are not liable for unauthorized access that occurs despite such measures.

6. Google User Data (OAuth / Gmail)

If you connect your Gmail account via Google OAuth, we request the minimum access needed to send email on your behalf from your connected mailbox. We do not request access to read your mailbox, to scan messages, or to use Gmail data for advertising.

The Google OAuth permissions we request correspond to: Gmail send (to send messages you initiate through the Platform) and your Google account email address (to confirm which mailbox you connected).

• Data we collect from Google: Your Gmail address (to identify the connected account) and an OAuth refresh token (stored encrypted). We do not request broader Gmail permissions than described here.
• How we use it: Solely to send messages you explicitly initiate through GetLoomic (e.g., from the Platform or our send-email API). Google user data is not used to improve our service, for analytics, for advertising, for selling data, for enforcing our terms, for training AI/ML models, or for any purpose unrelated to sending the email you requested. Use of data received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• Sharing: We do not sell, transfer, or disclose Google user data to third parties except as necessary to operate the service (e.g., calls to Google's APIs under your authorization, or subprocessors bound by contract). We do not use it for targeted or personalized advertising.
• Protection: OAuth tokens are encrypted at rest; access is restricted to authorized systems and used only for the purposes above.
• Retention and deletion: We retain the token until you disconnect Gmail in Account settings or delete your account. You can revoke access at any time in your Google Account permissions.

7. AI/ML and Google User Data

GetLoomic uses third-party AI services (Anthropic Claude) to generate personalized email drafts and enrich lead information based on campaign data provided by the user. Google user data — including your Gmail address and OAuth token — is never passed to any AI or machine learning service, and is never used to train, improve, or develop any AI/ML model. AI processing uses only lead and campaign data (such as company name, ICP, and business description) that you explicitly provide to the Platform. This applies to all AI features within GetLoomic.

8. Third-Party Services

The Platform may integrate with or link to third-party services (e.g., Google for Gmail connection when you choose to send from your mailbox, Airtable, payment processors). Their use of your data is governed by their own privacy policies. We are not responsible for their practices.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data, or to object to or restrict processing. To exercise these rights, contact us at the email below. We will respond in accordance with applicable law. You are responsible for responding to requests from your own contacts and data subjects regarding data you control.

10. Limitation of Liability and Indemnification

To the maximum extent permitted by law, GetLoomic and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of the Platform or your campaigns. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim. You agree to indemnify, defend, and hold harmless GetLoomic from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your content, your campaigns, your violation of law or third-party rights, or any breach of your obligations under our terms or this policy.

10a. Third-Party Claims and User Responsibility

You are solely responsible for any claims, complaints, or legal actions brought by recipients of your emails, leads, or any third parties in connection with your campaigns or your use of the Platform. GetLoomic is not a party to your communications and bears no responsibility for the content, targeting, frequency, or legality of messages sent through the Platform. If any third party brings a claim against GetLoomic arising from your use, you agree to fully indemnify and defend GetLoomic as described above.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised. Continued use of the Platform after changes constitutes acceptance of the updated policy. Material changes may be communicated via email or a notice on the Platform.

12. Contact

For privacy-related questions, requests, or complaints, contact us at: service@getloomic.com. Support and general inquiries: same address.